Responsibilities and Duties:
As a Sales Ambassador at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience. You embody all the Essential Components of a Lush retail employee.
Customer Experience:
- Offer a tailored customer experience
through active listening, genuine curiosity, and expert brand and
product knowledge
- Educate customers on our brand values on the shop floor
- Demonstrate open body language, enthusiasm and create an engaging environment
- Be adaptable to different customer needs and adjust to varied traffic patterns
- Actively demonstrate products as part of the customer experience
- Using Random Acts of Kindness as explained by your manager to make your customer’s day when you
feel they need it the most
- Having a good level of
awareness of the shop floor including urgency to help customers and excellent
communication with the team
Team Involvement:
- Show up to each shift with a positive attitude and ready to contribute to the team
- Follow dress code and arrive every day with a cle
an apron and fresh appearance
- Contribute and engage in staff meetings and training sessions
- Be open to change and seek feedback from your team to grow your skills and add value to your shop
- Contribute to an environment where forward thinking, diversity, an
d inclusion are a part of your team
- Working as a team with everyone in the store, supporting each other and contributing to a vibrant
atmosphere with a happy team and customers
- Taking direction and completing tasks as delegated by your management team to ensure the smooth running of the store.
Operations and Brand Standards:
- Help create and maintain a customer-oriented and inviting shop atmosphere
- Be accurate and efficient on the till and with cash/credit card handling
- Maintain store cleanliness standards by using checklists and merchandise displays as needed
- Stock product displays to appropriate levels and rotate stock for freshness
- Act in accordance to the behaviors outlined in Lush training and policy materials
- Carry out opening and closing procedures efficiently and to a high standard
- Creating a professional, on brand presence on all social media channels your store uses
- Learning and adhering to the company policies and procedures that are communicated to you
- Merchandising according to the guidelines to create inviting, plentiful displays with fresh testers
Development and Progression:
- Using your reviews and monthly one-on-ones to take on board feedback and receive coaching to strengthen your development
- Learning from your team by sharing best practices and product knowledge
- Taking ownership and responsibility in the store as directed by your management team, once trained and prepared to do so
- Staying up to date with the opportunities available to you in the company, by using internal bulletins and the website for reference
- When appropriate, supporting your management team in recruiting passionate, dedicated staff
Job Types: Part-time, Contract
Contract length: 6 months
Part-time hours: 4 per week
Salary: Up to AED30.00 per hour
Language:
- Arabic (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
